AI AGENTS FOR HEALTHCARE OPERATIONS

A virtual teammate for every task

Empara’s AI agents are trained on your data, documents, and processes — ready to handle the high-friction tasks that slow teams down. Start with one. Scale everywhere.

FEATURED USE CASE

Provider Interaction Agent

Your Provider Interaction Agent handles the top provider questions—eligibility, coverage, claims, and prior auths—instantly via voice or chat. No portal logins. No wait times. Just 24/7 answers that reduce call volume—saving $1 per call—and free up your team.

Additional AI Agent Use Cases:

Coordination of Benefits
Prior Authorization
Accident Claim Coordination
Member Benefit Navigation

Learn more

Automate the routine.
Elevate the service.

FOR SUPPORT TEAMS

Empara automates time-consuming processes, so your team can focus on the moments that matter.

Reduce call center volume and increase first-contact resolution
Monitor and record all conversations, transcripts, and data in a fully auditable console
Trigger escalations to UM teams only when needed
Mirror workflows across chat, voice, and portal—one record, no repetition

Faster access to the  answers they need

FOR PROVIDERS

Give providers a self-service front door for common requests— without tying up your staff.

24/7 voice and chat support for eligibility, claims, and prior authorizations
Seamless submission and status tracking
Fewer inbound calls to your service team
Real-time data access with fewer delays or errors

No more hold music

FOR MEMBERS

Members are tired of phone trees and endless wait times. Empara gives them instant answers through natural language voice and chat — no menus, no confusion, just real support when they need it.