MEMBER APP
Powering next- generation health experiences
Clarity starts the moment members log in. For many administrators, “good enough” portals have been the default. But with Empara's easy-to-use interface, self-service becomes a true business advantage—lowering admin costs, improving member satisfaction, and helping you win and retain business.
Simple for members.
Smart for admins.
BETTER FOR EVERYONE
Empara’s member app doesn’t just engage members — it empowers your team behind the scenes. With AI-driven support, real-time answers and seamless benefit access, members get the clarity they need, while your admin team gets fewer calls, lower costs, and better results.
One app. Every benefit.
Bring all your solutions into one place — no more fragmented portals. Members get clarity. You get fewer calls.
Efficiency & profitability
Free up your teams to focus on strategy that wins you business, not support tickets.
Smarter, simpler decisions
Bring all your solutions into one place — no more fragmented portals. Members get clarity. You get fewer calls.
Tech that grows with you
An interface members love, built on a backend that scales with your business. Easy to roll out. Even easier to manage.
Clarity that drives action
Bring all your solutions into one place — no more fragmented portals. Members get clarity. You get fewer calls.
Drive member decisions
Push personalized reminders, recommend cost-saving tools, and guide next steps.
Drive smarter behavior with less effort.
Always-on support
Our highly trained multilingual AI agent delivers personalized help via voice or chat, 24/7.
Stronger differentiation
Stand out with a modern, self-service experience members rely on — and employers value.
WHAT PEOPLE ARE SAYING
Empara earns 5-star reviews from members just like yours
Admins and service teams are managing more complexity than ever — from plan customization to partner integrations. Empara’s member app delivers custom experiences without custom buildouts, bringing everything together in one configurable, branded platform that works for your business and the people you serve.
How this benefits you and members:
One experience. Built around everyone.
THE EXPERIENCE
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Group-level customization without costly dev work
One platform for configuring plans, benefits, and experiences
Dynamic branding and notifications by group or population
Centralized control, no IT lift
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One login for benefits, support, costs, and care
24/7 AI-guided navigation across all devices
Personalized experience based on their plan and needs
Fewer logins, fewer questions, faster answers
Em doesn’t just route questions — she resolves them. Available 24/7 by text or voice, Em delivers plan-specific answers, connects members to care, and reduces pressure on your team. It’s like adding a high-performing team member without increasing headcount.
How this benefits you and members:
Meet Em — always on,
always helpful
INTEGRATED AI VIRTUAL AGENTS
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Reduces call volume and support costs by 20–30%
Handles high-volume questions like coverage, claims, and accumulators
Frees up your team to focus on growth and complex issues
Customizable with your plan details, brand voice, and avatar
Automate SaaS support for app registration, issue support and utilization
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24/7 access to clear, plan-specific answers in multiple languages
Instantly resolves questions via chat, voice, or portal
Connects to live help when needed — no dead ends
Helps navigate costs, coverage, and care with confidence
STREAMLINED SOLUTION & PARTNER INTEGRATION
Built to integrate. Designed to simplify.
Empara makes it easy to connect the solutions you trust — whether it’s ours or your own. From cost-containment tools to care navigation and Rx discounts, everything lives under one roof, giving members seamless access and giving you a single source of truth for cleaner data, better insights, and smarter decisions.
How this benefits you and members:
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Integrate your preferred partners or use Empara’s built-in solutions
Maintain one connected experience across benefits, partners, and populations
Eliminate portal sprawl with one platform, one source of member dataGet actionable insights from unified engagement and utilization trends
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Access all integrated benefits in one place
Use tools that lower costs and guide smarter care decisions
Fewer portals, fewer silos — everything works together
Personalized recommendations for cost savings
COMPLIANCE & TRANSPARENCY IN COVERAGE
With new regulations, non-compliance isn’t an option
With price transparency rules tightening, administrators face greater scrutiny and financial penalties. Empara automates HIPAA & TiC compliance, cost estimates and claims accuracy—so you stay compliant, avoid fines and build trust with a solution that makes it simple to shop for care.
HIPAA-compliant and encrypted member messaging
AI medical shopping tool with clear, actionable cost guidance
Built to adapt to evolving compliance regulations
Optional MRF hosting to offload technical and admin TiC work
