AI-ENABLED PARTNER CONSOLE
Tailored for admins. Tuned for efficiency.
With Empara’s Partner Console, you don’t have to choose between reducing costs and delivering great service. Give every team, from administrators to care navigators, the power of AI-driven support that works behind the scenes to streamline operations, cut overhead, and deliver a better experience for every member.
Built for the people that power healthcare
Scale smarter, spend less.
Consolidate tools, grow your business and offload tasks without adding headcount.
AI that delivers results
From cost savings to member support — Empara helps your team do more, faster.
Free your frontline
Automate routine tasks and reduce call volume, so your teams can focus on strategy and member experience.
Config without complexity
Easily manage plans, groups, and partner integrations — all from one centralized console that reduces admin complexity.
Make set-up and plan management seamless. Empower your team to build templates and customize group plans—quickly and accurately—with centralized data in one connected console.
Streamline group onboarding and renewal workflows
Configure plan designs, features, and benefit partner integrations at the group level
Manage templates and configurations with an intuitive plan builder
Maintain one source of truth across all stakeholders: brokers, employers, AI agents, and members
Sync eligibility, claims, and accumulators through integrated claims system connections
Set up smarter.
Manage easier.
GROUP MANAGEMENT
Better member service — with built-in case management
AI-POWERED MEMBER SERVICE
Upgrade your call center operations with AI-first support, mobile messaging, and integrated case management. Empara helps your team expand beyond phone-only service — resolving more issues, collaborating across teams and closing the loop with less effort.
Track every interaction with AI summaries, notes, and follow-up actions
Assign, update, and collaborate on cases across teams — with full audit trails
Automate coverage checks, FAQs, and status updates
Securely send and receive forms, bills, and media
Deliver HIPAA-compliant, end-to-end encrypted support
Support team-based case handling with centralized notes and tasks
Your virtual team for member and provider support
VIRTUAL TEAM & AI AGENTS
Empara’s AI Agent Platform streamlines service delivery by automating high-volume interactions across voice, chat, and portal. Think of it as having 20 extra team members handling the repetitive stuff — so your people can focus on what really moves the needle.
